Terms of service

Terms & Conditions
I.
Basic Provisions

1. These General Terms and Conditions (hereinafter referred to as "terms of trade") are issued pursuant to Section 1751 et seq. Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as "civil code“)
(name and surname)

Indahouze s.r.o. 
IO: 

based Na Poříčí 1071/17, Nové Město, 110 00 Prague 1
(E) info.soclose@gmail.com


Authority competent pursuant to Section 71 (2) of the Trade Licensing Act: Prague 8 Municipal District Office
Contact details:
e-mail: info@sucreacces.com
web:
(hereinafter referred to as "seller“)

2. These Terms and Conditions govern the mutual rights and obligations of the seller and the natural person who concludes the purchase contract outside of its business activities as a consumer or within its business activities (hereinafter referred to as: "buyer") through the web interface located on the website available at the Internet address www.sucreacces.com (hereinafter referred to as "E-shop"). 
3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these Terms and Conditions.
4. These Terms and Conditions and the Purchase Contract are concluded in the Czech language. 

II.
Product and price information
1. Information about the goods, including the prices of the individual goods and their main characteristics, is provided for the individual goods in the catalogue of the online store. The prices of the goods include value added tax, all related fees and costs for returning the goods, if these goods cannot be returned by the usual postal route. The prices of goods remain valid for the period for which they are displayed in the online store. This provision does not preclude the negotiation of a purchase contract under individually negotiated conditions.
2. All presentation of goods placed in the catalogue of the online store is of an informative nature and the seller is not obliged to conclude a purchase contract for these goods. 
3. The online store publishes information about the costs associated with the packaging and delivery of goods.
4. Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller and the buyer agree otherwise. 

III.
Order and conclusion of the purchase contract
1. The costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer himself. These costs do not differ from the base rate.
2. The buyer places an order in the following ways:
● through their customer account, if they have previously registered in the online shop, 
● by filling out the order form without registration.  

3. When placing an order, the buyer chooses the goods, the number of items, the payment method and delivery.
4. Before placing an order, the buyer is allowed to review and change the data they have entered into the order. The buyer sends the order to the seller by clicking on the Complete Order button The information provided in the order is considered correct by the seller. The condition for the validity of the order is to fill in all mandatory information in the order form and confirmation of the buyer that he has read these terms and conditions.
5. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the e-mail address provided by the buyer when ordering. This confirmation is automatic and is not considered to be the conclusion of a contract. The confirmation is attached to the seller's current terms and conditions. The purchase contract is concluded only after the order has been accepted by the seller. Notification of receipt of the order is delivered to the buyer's email address. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the e-mail address provided by the buyer when ordering. This confirmation is considered to be the conclusion of a contract. The confirmation is attached to the seller's current terms and conditions. The purchase contract is concluded by confirming the order by the seller to the buyer's e-mail address. 
6. In the event that the seller cannot meet any of the requirements specified in the order, he will send an amended offer to the buyer's e-mail address. The amended offer is considered a new draft purchase contract and the purchase contract is concluded in such a case by the buyer's confirmation of acceptance of this offer to the seller to his e-mail address specified in these Terms and Conditions. 
7. All orders accepted by the seller are binding. The buyer can cancel the order until the buyer is served with a notice of acceptance of the order by the seller. The buyer can cancel the order by phone at the phone number or e-mail of the seller specified in these terms and conditions. 
8. In the event that there was an obvious technical error on the part of the seller when stating the price of the goods in the online shop or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this clearly incorrect price even if the buyer was sent an automatic confirmation of receipt of the order under these terms and conditions. The seller informs the buyer of the error without undue delay and sends the amended offer to the buyer's e-mail address. The amended offer is considered a new draft purchase contract and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's e-mail address.

IV.
Customer Account
1. Based on the buyer's registration made in the online store, the buyer can access his customer account. From his customer account, the buyer can place orders of goods. The buyer can also order goods without registration. 
2. When registering for the customer account and when ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the data provided in the user account in case of any change. The data provided by the buyer in the customer account and when ordering goods are considered correct by the seller.
3. Access to the customer account is secured by a user name and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.
4. The buyer is not entitled to allow third parties to use the customer account.
5. The Seller may cancel the user account, especially if the Buyer does not use his/her user account for a longer period of time, or if the Buyer breaches his/her obligations under the Purchase Contract or these Terms and Conditions.
6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software, or necessary maintenance of hardware and software equipment of third parties.

V.
Payment terms and delivery of goods
1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract in the following ways 

  • Apple Pay payment gateway,
  • PayPal express payment,
  • bank transfer (CZK, EUR),

2. Together with the purchase price, the buyer is obliged to reimburse the seller for the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price and the costs associated with the delivery of the goods are also understood.
3. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 3 days of the conclusion of the purchase contract.
4. In the case of payment via a payment gateway, the buyer follows the instructions of the relevant electronic payment provider.
5. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account.
6. The seller does not require any advance payment or other similar payment from the buyer in advance. Payment of the purchase price before the goods are shipped is not a deposit. 
7. According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, they are obliged to register the received sales with the tax administrator online, and in the event of a technical failure, within 48 hours at the latest
8. The goods are delivered to the buyer:
● through the parcel delivery point to the parcel delivery address specified by the buyer.

9. The choice of the delivery method is made during the ordering of the goods.
10. The cost of delivery of the goods, depending on the method of dispatch and receipt of the goods, is specified in the buyer's order and in the seller's order confirmation. In the event that the mode of transport is agreed upon by a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
11. If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. In the event that, for reasons on the buyer's side, it is necessary to deliver the goods repeatedly or in a different way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, resp. costs associated with another method of delivery.
12. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects, to notify the carrier immediately. If the packaging is found to be broken as indicating unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
13. The seller issues a tax document to the buyer – an invoice. The tax receipt is sent to the buyer's e-mail address. / The tax document is attached to the delivered goods.
14. The buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including the cost of delivery, but not before taking over the goods. 
15. Liability for accidental destruction, damage or loss of goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer was obliged to take over the goods, but did not do so contrary to the purchase contract.

YOU.
Withdrawal from the contract
1. A buyer who has concluded a purchase contract outside of his business activity as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days 
● from the date of receipt of the goods,
● from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts,

● from the date of receipt of the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods.

3. Among other things, the buyer cannot withdraw from the purchase contract
● provision of services, if they were performed with the buyer's prior express consent before the expiry of the withdrawal period and the seller informed the buyer before the conclusion of the contract that in such a case he does not have the right to withdraw from the contract,
● the supply of goods or services, the price of which depends on financial market fluctuations independently of the will of the seller and which may occur during the withdrawal period,

● the supply of alcoholic beverages, which can be delivered only after thirty days and the price of which depends on the fluctuations of the financial market independent of the will of the seller,
● the delivery of goods that have been modified according to the buyer's wishes or for him,

● the supply of perishable goods as well as goods that have been irretrievably mixed with other goods after delivery,

● delivery of goods in sealed packaging that the buyer has removed from the packaging and cannot be returned for hygienic reasons,

● delivery of an audio or video recording or computer program, if it has broken its original packaging,
● delivery of newspapers, periodicals or magazines,

● supply of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the buyer before the expiry of the withdrawal period and the seller informed the buyer before the conclusion of the contract that in such a case he does not have the right to withdraw from the contract,

● in other cases specified in Section 1837 of the Civil Code.

4. To comply with the withdrawal period, the buyer must send a withdrawal statement within the withdrawal period.
5. To withdraw from the purchase contract, the buyer can use the model withdrawal form provided by the seller. The buyer will send the withdrawal from the purchase contract to the seller's e-mail or delivery address specified in these terms and conditions. The seller will immediately confirm receipt of the form to the buyer.
6. A buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawing from the contract. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.
7. If the buyer withdraws from the contract, the seller shall return to the buyer immediately, but no later than within 14 days of the withdrawal from the contract, all funds, including the costs of delivery, received from the buyer, in the same way. The seller will return the received funds to the buyer in another way only if the buyer agrees to it and if it does not incur additional costs.
8. If the buyer has chosen a method of delivery of goods other than the cheapest offered by the seller, the seller will refund the cost of delivery of the goods to the buyer in the amount corresponding to the cheapest method of delivery offered.
9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to the buyer or proves that he has sent the goods to the seller.
10. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and, if possible, in their original packaging. The seller is entitled to unilaterally set off the claim for compensation for damage caused by the goods against the buyer's claim for a refund of the purchase price.
11. The seller is entitled to withdraw from the purchase contract due to stock out, unavailability of goods, or if the manufacturer, importer or supplier of the goods has interrupted the production or import of the goods. The seller shall immediately inform the buyer via the e-mail address specified in the order and return all funds, including the cost of delivery, received from the buyer under the contract within 14 days of the notification of withdrawal from the purchase contract, in the same manner or in the manner specified by the buyer. 

VII.
Rights arising from defective performance
1. The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is liable to the buyer that at the time when the buyer took over the goods
● the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, the characteristics described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising,
● the goods are suitable for the purpose stated by the seller for their use or for which the goods of this type are usually used,

● the quality or design of the goods corresponds to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,
● the goods are in the appropriate quantity, measure or weight, and

● The goods comply with legal requirements.
2. The seller has obligations arising from defective performance at least to the extent to which the obligations arising from the manufacturer's defective performance persist. The buyer is otherwise entitled to exercise the right from a defect that occurs in consumer goods within twenty-four months of receipt. 
3. If the goods sold, their packaging, instructions attached to the goods or advertising in accordance with other legal regulations indicate the period for which the goods can be used, the provisions on the quality guarantee shall apply. By guaranteeing quality, the seller undertakes that the goods will be suitable for use for the usual purpose for a certain period of time or that they will retain their usual properties. If the buyer has rightly complained to the seller of the defective goods, the period for exercising rights from defective performance and the warranty period does not run for the period during which the buyer cannot use the defective goods. 
4. The provisions set out in the previous paragraph of the Terms and Conditions shall not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of goods caused by their usual use, to used goods to a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer, or if it results from the nature of the goods. The buyer does not have the right to defective performance if he knew before taking over the goods that the goods were defective or if the defect was caused by the buyer himself.
5. In the event of a defect, the buyer may submit a complaint to the seller and request
● exchange for new goods,
● repair of goods,

 

● a reasonable discount on the purchase price, 
● Withdrawal from the contract.

6. The buyer has the right to withdraw from the contract, 

● if the goods have a substantial defect, 
● if the item cannot be used properly due to the repeated occurrence of a defect or defects after repair, 

● in the event of a large number of defects in the goods.
7. A material breach of contract is one of which the party breaching the contract knew or should have known at the time of the conclusion of the contract that the other party would not have entered into the contract if it had foreseen such a breach. 
8. In the case of a defect that means a minor breach of contract (regardless of whether the defect is removable or irreparable), the buyer is entitled to the removal of the defect or a reasonable discount on the purchase price. 
9. If a repairable defect has occurred repeatedly after repair (usually a third complaint for the same defect or a fourth for different defects) or if the goods have a larger number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, replacement of the goods or withdraw from the contract.
10. When filing a complaint, the buyer is obliged to inform the seller of the right he has chosen. A change of choice without the consent of the seller is only possible if the buyer has requested the repair of a defect that proves to be irreparable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a minor breach of contract. 
11. If repair or replacement of the goods is not possible, the buyer may request a full refund of the purchase price on the basis of the withdrawal from the contract. 
12. If the seller proves that the buyer knew about the defect of the goods before taking over the goods or caused it himself, the seller is not obliged to comply with the buyer's claim. 
13. The buyer cannot claim discounted goods for the reason for which the goods are discounted.
14. The seller is obliged to accept the complaint in any establishment where it is possible to accept the complaint, or even at the registered office or place of business. The seller is obliged to issue the buyer with a written confirmation of when the buyer exercised the right, what is the content of the complaint and what method of handling the complaint is required by the buyer, as well as a confirmation of the date and method of settlement of the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.
15. The seller or an employee authorized by the seller will decide on the complaint immediately, in complex cases within three working days. This period does not include the time adequate to the type of product or service required for an expert assessment of the defect. The complaint, including the removal of the defect, must be settled immediately, no later than 30 days from the date of filing the complaint, unless the seller and the buyer agree on a longer period. Expiration of this period in vain is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract. The moment of filing a complaint is considered to be the moment when the buyer's will (exercising the right from defective performance) is expressed to the seller.
16. The seller informs the buyer in writing about the result of the complaint. 
17. The buyer does not have the right from defective performance if the buyer knew before taking over the item that the item had a defect or if the buyer caused the defect himself.
18. In the event of a justified complaint, the buyer has the right to reimbursement of purposefully incurred costs incurred in connection with the complaint. The buyer may exercise this right with the seller within one month after the expiration of the warranty period, otherwise the court may not grant it.
19. The buyer has the choice of the method of complaint.
20. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
21. Other rights and obligations of the parties related to the seller's liability for defects are regulated by the seller's complaint procedure.

VIII.
Delivery
1. The parties may serve all written correspondence on each other by e-mail. 
2. The Buyer delivers correspondence to the Seller to the e-mail address specified in these Terms and Conditions. The Seller delivers correspondence to the Buyer to the e-mail address specified in his customer account or in the order. 

IX.
Personal data
1. All information provided by the buyer when working with the seller is confidential and will be treated as such. If the buyer does not give the seller written permission, the seller will not use the buyer's data in any other way than for the purpose of performance of the contract, except for the e-mail address to which commercial communications may be sent, as this procedure is allowed by law, unless explicitly refused. These communications may relate only to similar or related goods and can be unsubscribed at any time in a simple way (by sending a letter, e-mail or by clicking on a link in the commercial communication). For this purpose, the e-mail address will be stored for a period of 3 years from the conclusion of the last contract between the parties. 
2. More detailed information on personal data protection can be found in the Privacy Policy HERE.


IX.
Out-of-court dispute resolution
1. The Czech Trade Inspection Authority with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs. The Online Dispute Resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.
2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer online dispute resolution).
3. The seller is entitled to sell goods on the basis of a trade license. The trade licensing inspection is carried out by the relevant trade licensing office within its competence. The Czech Trade Inspection Authority carries out, among other things, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection.

X.
Final provisions
1. All arrangements between the seller and the buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This is without prejudice to the consumer's rights arising from generally binding legal regulations.
2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826 par. 1 lit. e) of the Civil Code.
3. All rights to the seller's website, including but not limited to the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or any part thereof without the consent of the seller.
4. The seller is not responsible for errors caused by third parties interfering with the online shop or by using it contrary to its purpose. When using the e-shop, the buyer must not use procedures that could have a negative impact on its operation and must not perform any activity that could allow the buyer or third parties to interfere with or use the software or other components that make up the e-shop without authorization and to use the e-shop or its parts or software in such a way that would be contrary to its purpose or purpose. 
5. The buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765 par. 2 of the Civil Code.
6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
7. The wording of the terms and conditions may be changed or supplemented by the seller. This provision is without prejudice to the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.
8. The Terms and Conditions are accompanied by a model withdrawal form.


These Terms and Conditions come into effect on 

1.10.2020